MemberResponse™ --Never Leave Another Member Stranded Again
The challenge in online customer services is in reliability and accountability. How many people do you have answering your email inquiries? Is that all they do in the course of their day? We suspect they have many tasks to accomplish. What's to safeguard an important customer inquiry from falling through the cracks?
Inquiry micromanagement.
Using MemberResponse™ you'll find accountability easy, and customer service a snap. When a customer sends an inquiry through your website, it won't be lost in an overflowing email inbox. Any number of customer service representatives will be instantly alerted to go to an internal website containing a link to the correspondence.
If you're able to address the customer's needs on the first contact, the MemberResponse™ system shows the issue as being "closed." If you need to return to the inquiry, the website will record the entry as "pending." If the correspondence has yet to be addressed, it will be displayed as "unopened."
Follow the digital paper trail.
Another benefit you'll realize with MemberResponse™ is peace of mind. When a customer states that his issue was not addressed, or when a customer service associate claims she's addressed the issue to completion, you'll have a log to refer to. It contains the original correspondence, time of receipt, time it was opened, when it was resolved and by whom. You'll also be able to review all correspondence related to that customer and his issue. Most importantly, MemberResponse™ uses the power of MemberProtect® to encrypt all of your inquiry data inside a secure database.
It's really that simple. Now it's easier than ever to have meaningful communications with your customers.
Contact us for more information on any of our robust and easy-to-own Member suite of website management tools.
